This is a REMINDER all IT request for support shall be routed through Office of Information Technology (OIT). OIT is the primary contact when it comes to technical support.

Below are examples of support provided by OIT, but is not limited to:

• Account-related issues (new user, modify permissions, transfers, decommission account, password resets)
• Software installations
• Troubleshooting computer issues or application related problems
• Printer setup
• Cisco Phone Issues (SOA VoIP - Anchorage, Juneau, Fairbanks)

Ways to request support:

• AlaskaNow Portal
• Phone: 907-269-7355 or 1-888-565-8680
• SOA (email) Self Password reset
  • Additional information can be found: https://oit.alaska.gov/home/employee-dashboard/passwords/
• AKDOC (Computer) Self Service Password Reset
  • This will send an email to reset your password
  • If you do not receive an email, please open an AKNow ticket or call the helpdesk
• Escalation: if not resolved after 7-business days, contact DTO with ticket information and escalation reason

If you're unable to determine the correct category tile, the two main tiles to be used with be General Inquiry (request) and Is Something Broken (Incident). Provide as much detail of the issue along with a contact number, alternate contact if applicable and their contact information, computer name or dell service tag if specific to a computer.

Michael Gimm
Systems Programmer III

This unit manages design and development of Alaska Corrections Offender Management System (ACOMS), new applications, and enhancement and support of existing applications to support organizational needs. This unit is also responsible for the design and maintenance of databases to support department applications.

To submit an ACOMS Error or Bug report, please send a detailed email to:

James D. Dabbs Ashworth
Data Processing Manager (LoB / CJIS)

DOC's Line of Business Technical Services provide support for but not limited to:

• Digital Law Library - Send an email to doc.law.library@alaska.gov
• Offender Education
• Electronic Health Records application
• Security review
• ACOMS (New User, Modify Permissions, Transfers, Password resets) should be directed to your local TAC

Ways to request line of business support:

• EMAIL: doc.tech.services@alaska.gov
• PHONE: (907) 269-4022
• Escalation: if not resolved after 7-business days, reach out to Data Processing Manager